You are not alone!
We have received multiple complaints from owners and residents about problems with mail service. Everything from missing mail (including bills and other critical deliveries) to mail that has been open and/or packages that have been damaged.
Management empathizes. We too have struggled with the USPS – INCLUDING bills that we have to process related to business of the Condo Association.
Unfortunately this happens far too often. And despite complaint after complaint in the past, nothing tangible has ever been done that we are aware of to make substantial long term improvements. We have only ever seen improvements when numerous complaints are lodged within a short period of time.
Unfortunately there is very nearly nothing the Association or Management can do about USPS problems. USPS officials and reps need to deal with any complaints you have.
The best way to put in a USPS complaint is via e-mail:
The USPS will tell you to expect a response within a few days. Don’t! After several weeks of issues with mail in the building last year, we received a response from the USPS Inspector General, after about 6 months.
As always, we do appreciate receiving your complaints and any resolutions. We want to know your experience. Please contact the office to let us know about any issues and/or what happened when you went through this process.