Twice a year, during the spring and fall, you may experience some degree of television interference due to a phenomenon known as “sun outages.” This Q&A will help you understand what they are, and how it could affect your property. This is as a precaution for resident’s experiencing possible services issues.
What is a sun outage?
A sun outage is an interruption in satellite signals caused by interference from solar radiation. The interference is caused when the sun is in direct line with a communication satellite and the sun’s radiation overwhelms the satellite signal.
How long do they last?
Interruption in TV service due to sun outages can last up to several minutes a day.
How do they affect watching TV?
During this time, you may experience interference with picture quality and sound when watching television. Sun outages do not affect internet or phone service.
When do they occur?
This fall, sun outages are expected to occur between October 4 and October 12, 2014 during the following times:
|Saturday, October 4, 2014||4:29 PM||5:23 PM|
|Sunday, October 5, 2014||9:14 AM||5:25 PM|
|Monday, October 6, 2014||9:12 AM||5:26 PM|
|Tuesday, October 7, 2014||9:11 AM||5:26 PM|
|Wednesday, October 8, 2014||9:10 AM||5:25 PM|
|Thursday, October 9, 2014||9:10 AM||5:25 PM|
|Friday, October 10, 2014||9:11 AM||5:24 PM|
|Saturday, October 11, 2014||9:11 AM||5:22 PM|
|Sunday, October 12, 2014||9:13 AM||4:03 PM|
Special thanks to our Rep with RCN, Nicole Allensworth for providing us with this heads up.
If you have any questions, please send us an e-mail.