We’ve had some feedback from residents about package deliveries and the regularity of notices in mailboxes. We do realize Sue and Jim have not always been able to consistently get notifications into mailboxes.
If you do get a package, and don’t receive a slip in your mailbox, we apologize for the inconvenience.
One of the reasons we posted notices over the holidays (both on the bulletin boards, the website and via e-mail such as that below) was due to the volume of packages the cleaners was receiving. And as we move forward, we want to continue to encourage residents to check in with them and retrieve packages quickly due to the space constraints. Sadly, at times they were receiving hundreds of packages a day, and while they typically make an effort to put a note in mailboxes for each unit that receives a delivery – and even call residents or have the office call for particularly large or bulky deliveries, at times it has not been humanly possible. And we have to adjust our expectations to fit the present reality.
Bottom line, much like we all check our mailbox for mail, if we are expecting a package, with the huge increase in online shopping and particularly AMAZON deliveries, checking with the package room should become routine if you don’t get a slip when you’re expecting it.
The fact is that in the past several years, there’s been an exponential increase in the volume of packages. And year over year from last year to this year alone, we estimate it more than quadrupled. This is not their fault, so we have to be understanding of the challenge this presents and be reasonable in our expectations.
Again, we apologize for any inconvenience, but if you are having packages delivered and can not be home to accept them and need to depend on the package room – particularly as AMAZON and online shopping in general becomes more the norm – residents need to bear some of this burden for now and be proactive.
We are running out of room, and it is possible we will need to begin putting packages in the hall outside of the receiving/cleaners space just to accommodate all the deliveries. Sue, Jim and our team have NEVER observed this many package deliveries in such a short amount of time. Today, Wednesday November 22nd, they are so overwhelmed it is becoming an obstacle to the cleaners ability to operate smoothly.
For everyone’s convenience and for the best possible security of residents’ packages and deliveries, once you receive word your package have arrived (ie. Amazon or UPS notifications) or if you get a slip in your mailbox, PLEASE arrange to have your package picked up as immediately as possible.
We appreciate everyone’s understanding and patience with our limitations, and thank everyone for cooperating and helping make the package delivery process go smoother.