Just to assure everyone – no owners were actually charged twice. There was an error with the printing of the statements – they believe a coding error of some type – which caused the February charges to print twice. However, owners actual accounts were not charged twice. Obviously, owners can ignore the additional charge and pay only what is truly owed. If you would like a copy of your account ledger, to confirm your account was not charged twice – or just for your records – please e-mail us at firstname.lastname@example.org.
We appreciate everyone’s patience while the transition from First Service to Habitat has continued.
For those of you who registered online, there is no need to wait for a statement – you can log in anytime to review your account and current balance. And as always, everyone is welcome to make payment in the office. You do not need a statement. We can print your ledger, review and answer any questions about your balance, and accept payments.
The Association will begin applying Late Fees February. The GRACE PERIOD for all Owners to bring your account to a $0 balance, will be February 15th, this month only. Thereafter, in March and beyond it will return to the 10th as specified in the PTCA Rules and Regulations.
We’ve spent the last several weeks applying payments, reviewing and resolving problems reported by Unit Owners, and otherwise auditing the accounts set up by Habitat. We believe we’ve resolved 90% or more of any problems or errors brought to our attention. There is more work to do, and that will continue into February.
Some of the key problems and questions we believe some Owners may run into:
For one reason or another, some Owners may have a previous balance, which they believe may be in error, or a result of a payment not applied to the account.
a. Some previous balances are due to work orders and charges generated from activity in or prior to October. We’ve found that because of the way First Service transitioned between October and November, many charges never showed up on a statement. Lock outs, late fees, work orders and more. We can look this up, you just need to let us know if you do not understand a balance. E-mail us at email@example.com.
b. VERY SADLY – it appears First Service deposited several batches of checks, without applying the payment to an Owners account. For the most part this appears to be from payments made in December. If you have a prior balance, and you believe you paid, please confirm with your bank the check cleared and get a copy of the FRONT and BACK of the check. Once we have that, and confirm that check is not reflected on your account we will credit the payment. The team at Habitat will then confirm the dollars are in the Association’s bank. (If they are not, they will pursue the matter with First Service.) What is important for owners to know, is if you can prove you made payment that is not reflecting on you account, with the proper evidence we will apply a credit accordingly.
It is also possible a check went missing all together. When they are mailed or handled, this does happen. If a check has not cleared, at this point it would be best to stop payment and reissue a check with the past due balance and your February charges.
c. You may have a previous lingering balance, because you just have not paid it. Beginning February, we will be applying Late Fees to such balances. Due to the late statements, the Grace Period has been extended to the 15th. So, we urge all owners to ask any necessary questions about a prior balance, and get your balance due to $0.
As previously reported, we learned that some off site owners, or those who own multiple units and live on site, had statements going to the Unit address, rather than their off site address or the Unit they live in.
If you did not receive your January statement, and you suspect this may be the cause, please confirm your mailing address, by sending us an e-mail to firstname.lastname@example.org.
November, December and January Charges & Adjustments
One of the reasons statements were delayed, was because our team has had to reconstruct November and December, pretty much from scratch. SPECIAL THANKS to our bookkeeper Tricia Bulaclac, who took time to piece most of these months back together. It was a lot of work. This includes all one time charges – work orders, lock outs, new parking spots (and removing old ones), and EVEN the Holiday Fund Donations. Also, all the adjustments we made. Everything from account corrections, waived fees and fines, new Owners moving in., elevator fees, condo questionnaire fees, etc. Owners will see all of this on their account for February, and any fees or adjustments from this period will be reflected in the total due.
Those are the key lingering issues. Of course if at anytime you have questions or suspect an error on your account, let our team know. You can e-mail us anytime at email@example.com.
If you have not already done so, we strongly encourage all Owners to review our “New Payment Options – FAQ”: