At present, our team is only responding to requests for essential work. Clogged drains, leaking, access to utilities, HVAC problems, life safety issues, locks and keys, etc. Unfortunately, we do not have the resources to respond to non-essential repairs or services. Changing light bulbs, rehanging closet doors, fixing cabinets or shelves, and other minor fixer-upper type repairs.
For the most part, this is because our focus has had to be cleaning and sanitizing throughout the common areas. Also, the filter changes and life safety inspections are a priority as the convectors need to be properly maintained and we are obligated by the City to check your door closers and smoke detectors once a year. Once that is completed next week, some of the pressure will be off.
However as we look toward more of the long term, with the Health Club open, we need to have a janitor assigned to the space every hour of operation. And, mid-summer, we are already responding to a relatively high number of calls for HVAC issues. With these in particular, now more than ever before we have a reduced capacity to address in Unit demands which are technically the responsibility of the Unit Owner.
As of now, Owners requesting any non-essential work, will most likely either be advised we can not put in such a work ticket, OR there may be a long wait before the staff can respond. On a day to day basis, we will be checking in with our team and if that changes, with luck your ticket may be processed. However, for those who are turned away, our engineers suggested the following alternative:
Liscensed and Insured
If you have any questions or requests for consideration, you’re welcome to contact us. During office hours, at 773-769-3250. Or send an e-mail anytime to email@example.com. For urgent maintenance issues outside of office hours, you can contact the lobby front desk at 773-769-3083.