We know delays are frustrating, and we appreciate resident’s patience while this important repair was completed.
They did determine that bearings within the Unit are apparently what caused the problem, and that most of them have had to be replaced. New seals on the unit have had to be ordered, in addition to the materials they already needed for the housing itself.
Their team is actively working on it at OTIS’s local machine shop, and they now expect it to be done November 15th. If all goes as expected, as of now that means it would be returned to site November 16th. They expect it will take 2 to 3 days to reinstall, which puts us at by about Monday November 20th to expect it up and running again.
We apologize for the continued delay. We know any elevator outage or delay can be a major inconvenience. This was a very unusual and non-routine condition that could not have been predicted, unfortunately. However, we know longer wait times can be painful.
We appreciate everyone’s patience and understanding while this repair is completed.
This post will continue to be updated, should more news or information become available.
They expect the housing to be returned and the elevator put back in service next week. At present they don’t have a definitive date that will happen, but we will update this post when they do.
The technicians are finishing up pulling the housing and will be dropping it off at the machine shop tomorrow. They expect to have the repairs completed sometime next week. It just depends on when exactly the get the materials back from their machine shop.
They hope to be able to provide a firmer ETA on Monday October 30th.
We will update this post as we learn more.
The team at OTIS Elevator reported that parts have been ordered for the repair, but they will also have to remove the housing to be repaired in their shop.
Last week we asked OTIS to investigate a noise from the machine room, which turned out to be coming from Car 3. While it was operational, it was taken out of service. The problem they identified could have resulted in damage had the elevator continued to run.
We expect to learn more on Monday October 23rd, when they are scheduled to remove the housing. However, they cautioned that we will not have an ETA until after that time.
We will update this post as more detail becomes available.