PARK TOWER Owners and Residents – Beginning Monday February 4th, your package deliveries will begin being managed by Luxer One, a service for multi-family communities such as Park Tower, to help residents get their packages safely and efficiently. If you have an e-mail address on record with Park Tower Condominium Association LUXER has already completed a preliminary sign up for you. IF WE DON’T HAVE AN E-MAIL ADDRESS, you will need to log into their system and set yours up directly. However, that is just the first step. Please Complete Your Registration, with the following procedure.
MONDAY February 4th, a representative with Luxer One will be present from 11am until early evening, to help us transition to the new service, and answer questions for both our residents, staff and carriers.
Our team installed the Luxer One system in the package room, previously the dry cleaner’s space. Going forward, all packages will be delivered to this room. All Park Tower Owners who register and set up their account with Luxer will automatically have FREE access to this service.
Please follow these registration instructions below by Monday February 4th, to insure your ability to access the secure package room:
1) Visit https://app.luxerone.com/login, enter the email address we should have on file for you.
2) The first time you visit, click “Forgot Password”.
3) You will receive an email with a link to enter a new password.
4) To complete your account registration, enter your cell phone number (for text message notifications upon package delivery).
IMPORTANT – If your email address is not accepted by the system, or, If you have not provided us with an e-mail address, please click “Create an account” on the login page. You will receive prompts to manually enter your email address, set up your password, and connect your account with your unit number.
How Luxer One Works
Hold Package Feature
If you are out of town for an extended period of time or unavailable, you can put your package On Hold by selecting “Hold Package” when you get your notification. To do this, simply log in to your Luxer One account and select the day you would like your package held until. That way there, you are not getting messages every day, for example, if you go on vacation. Packages will remain in the room until you return.
The Luxer Room is monitored with 24/7 video surveillance, by both LUXER and Park Tower’s surveillance system, so your package will always be secured safely.
Package Room Guidelines
WHAT IF YOU DON’T HAVE AN E-MAIL ADDRESS? Residents who do not have access to e-mail will still get their deliveries through the Package Room. Luxer One will report all such deliveries to Management. Management will contact residents with their code to enter the room.
FOR MORE ABOUT OUR NEW PACKAGE ROOM SETUP, and the Luxer One Service, review our previous PT Condo articles, Click Here.
ALSO, please feel free to join the Park Tower E-mail Group, and receive this and other announcements, news, information and notices via e-mail. Just send a request to email@example.com.